Total quality service : principles, practices, and implementation /
Stamatis, D. H.
Total quality service : principles, practices, and implementation / D. H. Stamatis - Delray Beach, Florida : St. Lucie Press, c1996 - xvi, 318 pages ; 23 cm.
1884015832
HF 5415.5 .S7 1996
Total quality service : principles, practices, and implementation / D. H. Stamatis - Delray Beach, Florida : St. Lucie Press, c1996 - xvi, 318 pages ; 23 cm.
1884015832
HF 5415.5 .S7 1996