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Total quality service : principles, practices, and implementation /

Stamatis, D. H.

Total quality service : principles, practices, and implementation / D. H. Stamatis - Delray Beach, Florida : St. Lucie Press, c1996 - xvi, 318 pages ; 23 cm.

ISBN: 1884015832

LC Class. No.: HF 5415.5 .S7 1996

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