Quality service management in tourism and hospitality industry / (Record no. 20538)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01466nam a2200229Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | NULRC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250520103000.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250520s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9786218179141 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | NULRC |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | TX 911.3.M27 .A74 2021 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Arenas, Chester Dave G. |
| Relator term | author |
| 245 #0 - TITLE STATEMENT | |
| Title | Quality service management in tourism and hospitality industry / |
| Statement of responsibility, etc. | Chester Dave G. Arenas |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Manila, Philippines : |
| Name of publisher, distributor, etc. | Edric Publishing House, |
| Date of publication, distribution, etc. | c2021 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 113 pages ; |
| Dimensions | 25 cm. |
| 365 ## - TRADE PRICE | |
| Price amount | PHP485 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Chapter 1 : Introduction to total quality management in hospitality and tourism industry -- Chapter 2 : Significance of quality in hospitality and tourism industry -- Chapter 3 : The concept of service quality -- Chapter 4 : Customer service strategy -- Chapter 5 : Managing service staff -- Chapter 6 : Professional service skills -- Chapter 7 : Understanding service applications. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This book includes significance of quality in hospitality and tourism industry, most famous models that measures quality service, role of service in the hospitality industry, major objectives of hospitality performance, guidelines in providing great experience for guest, process of hiring and managing hospitality staff, strategies to motivate and empower and empower employees in the hospitality industry. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | TOURISM -- MANAGEMENT |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Gen. Ed - CTHM | LRC - Main | National University - Manila | Filipiniana | 10/15/2021 | Purchased - Edric | 485.00 | FIL TX 911.3.M27 .A74 2021 | NULIB000018297 | 05/20/2025 | c.1 | 05/20/2025 | Books |