MARC details
| 000 -LEADER |
|---|
| fixed length control field |
02729nam a2200217Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
NULRC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20250520094839.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
250520s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9780131183292 |
| 040 ## - CATALOGING SOURCE |
|---|
| Transcribing agency |
NULRC |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
TX 911.3.M27 .T47 2006 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Tesone, D.V. |
| Relator term |
author |
| 245 #4 - TITLE STATEMENT |
|---|
| Title |
The little book of cases in hospitality management : |
| Remainder of title |
Stories from industry practitioners / |
| Statement of responsibility, etc. |
D.V. Tesone and Peter Ricci |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
New Jersey : |
| Name of publisher, distributor, etc. |
Pearson/Prentice Hall, |
| Date of publication, distribution, etc. |
c2006 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xii, 116 pages ; |
| Dimensions |
23 cm. |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
I. MICRO CASES FOR MANAGEMENT STRATEGIES. 1. Productivity Enhancement. 2. Leading a Turnaround Strategy. 3. Value-added Restaurant Service. 4. Training Strategies. 5. Turnaround Strategies and Employee Relations. 6. Rules and Progressive Discipline. 7. A New Management Assignment. 8. Dealing with Problem Employees. II. CASE VIGNETTES IN MANAGEMENT & SUPERVISION. 9. The Restaurant. 10. Career Paths. 11. A Comparison of Management Styles. 12. Management and Employee Motivation. 13. The Department Transfer. 14. The Training Scenario. 15. Manager's Reputations. 16. Coaching, Counseling, and Discipline. 17. The Special Restaurant. 18. Subjective Management Practices. 19. Job Opportunities. III. CASE VIGNETTES IN HUMAN RESOURCE MANAGEMENT. 20. Human Resource Management Overview. 21. Recruitment and Retention. 22. Employee Productivity and Value-Added Management. 23. Legal Compliance. 24. Employee Relations and Retention. 25. Employee Retention. 26. Legal Compliance. 27. Recruitment and Selection. 28. Employee Training and Needs Assessment. 29. Employee Compensation. 30. Performance Appraisals and Management Responsibility. 31. Management Communications and Employee Relations. 32. Leadership Development. 33. Employee Motivation and Recognition Programs. 34. Starting and Running an HR Office. IV. HOSPITALITY OPERATIONS CASES. 35. The Invisible Car. 36. Taking Care of the Elderly. 37. There's a Mouse in the House. 38. Forty-Eight Hours. 39. Don't Park Here. 40. The Confused Consultant. 41. Can You Float Me a Loan? 42. The "Sick" Van. 43. The Prejudice Housekeeper. 44. The Overnight "Vigil." 45. The Disappearing Dodge. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
"The Little Book of Cases in Hospitality Management: Stories from Industry Practitioners provides students of Hospitality Management with forty-five case studies concerning lodging, foodservice, theme parks, attractions, resorts, recreation, events, transportation, and entertainment. Each of the cases in this book is taken from the real-life experiences of managers working in the hospitality industry." |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
HOSPITALITY INDUSTRY -- MANAGEMENT -- CASE STUDIES |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Ricci, Peter |
| Relator term |
co-author |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Library of Congress Classification |
| Koha item type |
Books |
