Revised edition of: IT essentials. PC hardware and software labs and study guide / Patrick Regan. 3rd ed. 2008

Introduction to the Personal Computer
1 (5)
Job Opportunities
1 (1)
Research Computer Components
2 (4)
Safe Lab Procedures and Tool Use
6 (5)
Diagnostic Software
6 (1)
Computer Disassembly
7 (4)
Computer Assembly---Step by Step
11 (9)
Install the Power Supply
11 (1)
Install the Motherboard
12 (1)
Install the Drives
13 (1)
Install Adapter Cards
14 (1)
Install Internal Cables
15 (1)
Complete the Computer Assembly
16 (1)
Boot the Computer
17 (3)
Basics of Preventive Maintenance and Troubleshooting
20 (1)
Fundamental Operating Systems
21 (172)
NOS Certifications and Jobs
21 (1)
Upgrade Hardware Components
21 (2)
Install Windows XP
23 (11)
Install Windows Vista
34 (14)
Create Accounts and Check For Updates in Windows XP
48 (5)
Create Accounts and Check For Updates in Windows Vista
53 (6)
Managing System Files with Built-in Utilities in Windows XP
59 (12)
Managing System Files with Built-in Utilities in Windows Vista
71 (12)
Answer NTFS and FAT32 Questions
83 (1)
Run Commands in Windows XP
83 (3)
Run Commands in Windows Vista
86 (4)
Managing Administrative Settings and Snap-ins in Windows XP
90 (20)
Managing Administrative Settings and Snap-ins in Windows Vista
110 (22)
Install Third-Party Software in Windows XP
132 (8)
Install Third-Party Software in Windows Vista
140 (8)
Restore Points in Windows XP
148 (9)
Restore Points in Windows Vista
157 (10)
Registry Backup and Recovery in Windows XP
167 (13)
Managing Device Drivers with Device Manager in Windows XP
180 (6)
Managing Device Drivers with Device Manager in Windows Vista
186 (7)
Fundamental Laptops and Portable Devices
193 (5)
Research Laptops, Smartphones, and PDAs
193 (2)
Complete Docking Stations True or False Questions
195 (1)
Answer Laptop Expansion Questions
195 (1)
Match ACPI Standards
196 (1)
Research Laptop Problems
196 (2)
Fundamental Printers and Scanners
198 (5)
Install All-in-One Device and Software
198 (5)
Fundamental Networks
203 (24)
Identify IP Address Classes
203 (1)
Internet Search for NIC Drivers
203 (1)
Configure an Ethernet NIC to use DHCP in Windows XP
204 (10)
Configure an Ethernet NIC to use DHCP in Windows Vista
214 (9)
Answer Broadband Questions
223 (1)
Diagnose a Network Problem
224 (2)
Diagnose a Network Problem
226 (1)
Fundamental Security
227 (5)
Security Attacks
227 (1)
Third-Party Anti-Virus Software
228 (1)
Operating System Updates
229 (1)
Gather Information from the Customer
229 (3)
Communication Skills
232 (3)
Technician Resources
232 (1)
Controlling the Call
232 (1)
Identifying Difficult Customer Types
233 (1)
Customer Privacy
234 (1)
Advanced Personal Computers
235 (89)
Job Opportunities
235 (1)
Using a Multimeter and a Power Supply Tester
236 (4)
Testing UTP Cables Using a Loopback Plug and a Cable Meter
240 (3)
Research Computer Components
243 (5)
Install a NIC in Windows XP
248 (20)
Install a NIC in Windows Vista
268 (19)
Install Additional RAM in Windows XP
287 (3)
Install Additional RAM in Windows Vista
290 (3)
BIOS File Search
293 (2)
Install, Configure, and Partition a Second Hard Drive in Windows XP
295 (12)
Install, Configure, and Partition a Second Hard Drive in Windows Vista
307 (9)
Repair Boot Problem
316 (1)
Remote Technician: Repair Boot Problem
317 (3)
Troubleshooting Hardware Problems in Windows XP
320 (2)
Troubleshooting Hardware Problems in Windows Vista
322 (2)
Advanced Operating Systems
324 (287)
Advanced Installation of Windows XP
324 (24)
Advanced Installation of Windows Vista
348 (28)
Create a Partition in Windows XP
376 (14)
Create a Partition in Windows Vista
390 (14)
Customize Settings in Windows XP
404 (81)
Customize Settings in Windows Vista
485 (74)
Install an Alternate Browser
559 (8)
Schedule Task Using GUI and "at" Command in Windows XP
567 (9)
Schedule Task Using GUI and "at" Command in Windows Vista
576 (10)
Restore Points in Windows XP
586 (9)
Restore Points in Windows Vista
595 (10)
Fix Operating System Problem
605 (1)
Remote Technician: Fix an Operating System Problem
605 (2)
Troubleshooting Operating System Problems in Windows XP
607 (2)
Troubleshooting Operating System Problems in Windows Vista
609 (2)
Advanced Laptops and Portable Devices
611 (10)
Investigating Repair Centers
611 (1)
Laptop Batteries
612 (1)
Docking Station
613 (1)
Research DVD Drives
614 (1)
Laptop RAM
615 (1)
Verify Work Order Information
616 (1)
Investigating Support Websites and Repair Companies
617 (1)
Troubleshooting Laptop Problems in Windows XP
618 (1)
Troubleshooting Laptop Problems in Windows Vista
619 (2)
Advanced Printers and Scanners
621 (31)
Install an All-in-one Printer/Scanner
621 (5)
Share the All-in-one Printer/Scanner in Windows XP
626 (4)
Share the All-in-one Printer/Scanner in Windows Vista
630 (6)
Optimize Scanner Output
636 (2)
Search for Certified Printer Technician Jobs
638 (1)
Fix a Printer Problem
639 (1)
Remote Technician: Fix a Printer Problem
639 (2)
Troubleshooting Printer Problems in Windows XP
641 (5)
Troubleshooting Printer Problems in Windows Vista
646 (6)
Advanced Networks
652 (61)
Protocols
652 (1)
ISP Connection Types
653 (1)
Configure Browser Settings in Windows XP
654 (4)
Configure Browser Settings in Windows Vista
658 (7)
Share a Folder, Share a Printer, and Set Share Permissions in Windows XP
665 (7)
Share a Folder, Share a Printer, and Set Share Permissions in Windows Vista
672 (5)
Install a Wireless NIC in Windows XP
677 (6)
Install a Wireless NIC in Windows Vista
683 (6)
Configure Wireless Router
689 (5)
Test the Wireless NIC in Windows XP
694 (4)
Test the Wireless NIC in Windows Vista
698 (3)
Fix Network Problem
701 (1)
Remote Technician: Fix Network Problem
702 (2)
Troubleshooting Network Problems in Windows XP
704 (4)
Troubleshooting Network Problems in Windows Vista
708 (5)
Advanced Security
713 (1)
Answer Security Policy Questions
713 (4)
Research Firewalls
717
Configure Wireless Security
716 (9)
Configure Windows XP Firewall
725 (4)
Configure Windows Vista Firewall
729 (10)
Data Backup and Recovery in Windows XP
739 (15)
Data Backup and Recovery in Windows Vista
754 (11)
Fix a Security Problem
765 (1)
Remote Technician: Fix a Security Problem
766 (3)
Troubleshooting Access Security with Windows XP
769 (5)
Troubleshooting Access Security with Windows Vista

IT Essentials: PC Hardware and Software Lab Manual is a supplemental book that helps the students in the Cisco® Networking Academy course prepare to take the CompTIA® A+ exams (based on the 2009 objectives). The hands-on labs, worksheets, and class discussions from the course are printed within this book to practice performing tasks that will help you become a successful PC technician. By reading and completing this book, you have the opportunity to review all key concepts that the CompTIA exams cover and reinforce those concepts with hands-on exercises.