Includes bibliographical references and index.

Responsible, assertive, caring communication in nursing --
The client-nurse relationship : a helping relationship --
Solving problems together --
Understanding each other : communication and culture --
Working together in groups --
The changing world of electronic communication --
Warmth --
Respect --
Genuineness --
Empathy --
Self-disclosure --
Specificity --
Asking questions --
Expressing opinions --
Humor --
Spirituality --
Requesting support --
Overcoming evaluation anxiety --
Feedback --
Relaxation --
Imagery --
Positive self-talk --
Confrontation --
Refusing unreasonable requests --
Communicating assertively and responsibly with distressed clients and colleagues --
Communicating assertively and responsibly with aggressive clients and colleagues --
Communicating assertively and responsibly with unpopular clients --
Managing team conflict assertively and responsibly --
Communicating at the end of life --
Continuing the commitment.

Beyond the basic concepts of therapeutic communication, Communication in Nursing, Seventh Edition is a unique approach to interacting with your patients and colleagues with empathy and sensitivity. This practical resource addresses a wide array of topics, including being assertive, electronic communication, respect, humor, confrontation, and requesting support, with a personal touch conveyed through quotes, stories, and poetry.