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Front office : management and operations / Ahmed Ismail

By: Ismail, Ahmed [author]Material type: Text

TextPublication details: Andover : Cengage Learning, c2010Edition: Philippine EditionDescription: 304 pages : illustrations ; 23 cmISBN: 9789814296564Subject(s): HOTEL FRONT DESK PERSONNEL | HOTEL MANAGEMENTLOC classification: TX 911.3.F75 .I86 2010

Contents:

Chapter 1. Hotels-Past and present -- Chapter 2. Hotel classifications -- Chapter 3. The hotel guest -- Chapter 4. The guest room -- Chapter 5. Hotel organization -- Chapter 6. Front office overview -- Chapter 7. Room rate structure -- Chapter 8. The property management system -- Chapter 9. Guest accounting -- Chapter 10. Night audit -- Chapter 11. Housekeeping -- Chapter 12. Reservations and forecasting -- Chapter 13. Measuring hotel performance -- Chapter 14. Guest service

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Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Date due	Barcode
Books	LRC - Main	National University - Manila	Hospitality Management	General Circulation	GC TX 911.3.F75 .I86 2010 (Browse shelf (Opens below))	c.1	Available		NULIB000008634

Includes index.

Chapter 1. Hotels-Past and present --
Chapter 2. Hotel classifications --
Chapter 3. The hotel guest --
Chapter 4. The guest room --
Chapter 5. Hotel organization --
Chapter 6. Front office overview --
Chapter 7. Room rate structure --
Chapter 8. The property management system --
Chapter 9. Guest accounting --
Chapter 10. Night audit --
Chapter 11. Housekeeping --
Chapter 12. Reservations and forecasting --
Chapter 13. Measuring hotel performance --
Chapter 14. Guest service

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