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Managing for quality and performance excellence / James R. Evans and William Lindsay

By: Evans, James R [author]Contributor(s): Lindsay, William M [co-author]Material type: Text

TextPublication details: Australia : South-Western Cengage Learning, c2014Edition: Ninth editionDescription: xxi, 697 pages ; 26 cmISBN: 9781285094595Subject(s): TOTAL QUALITY MANAGEMENT | QUALITY CONTROL | QUALITY ASSURANCELOC classification: GC TS 156 .E93 2014

Contents:

Principles of quality -- Tools and techniques for quality -- Beyond quality management : managing for performance excellence

Summary: The ninth edition of Managing for quality and performance excellence continues to embrace fundamental principles, criteria, and historical foundations of total quality, while proving a foundation for understanding and applying technical tools and performance excellence from an enterprise perspective.

Item type:

Books

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Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Date due	Barcode
Books	LRC - Annex	National University - Manila	Gen. Ed. - CBA	General Circulation	GC TS 156 .E93 2014 c.1 (Browse shelf (Opens below))	c.1	Available		NULIB000009375
Books	LRC - Annex II	National University - Manila	Gen. Ed. - CBA	General Circulation	GC TS 156 .E93 2014 c.2 (Browse shelf (Opens below))	c.2	Available		NULIB000009653

Includes bibliographical references and index.

Principles of quality -- Tools and techniques for quality -- Beyond quality management : managing for performance excellence

The ninth edition of Managing for quality and performance excellence continues to embrace fundamental principles, criteria, and historical foundations of total quality, while proving a foundation for understanding and applying technical tools and performance excellence from an enterprise perspective.

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