Quality and performance excellence : management, organization, and strategy / James R. Evans
Material type:
TextPublication details: Austalia : Cengage Learning, c2009Edition: Fifth editionDescription: x, 502 pages : illustrations ; 25 cmISBN: 9789814272520Subject(s): TOTAL QUALITY MANAGEMENT | QUALITY CONTROLLOC classification: HD 62.15 .E93 2009
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LRC - Annex II | National University - Manila | Gen. Ed. - CBA | General Circulation | GC HD 62.15 .E93 2009 (Browse shelf (Opens below)) | c.1 | Available | NULIB000009404 |
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| GC HD 62.15 .C188 1995 Benchmarking simplified / | GC HD 62.15 .C345 1994 Business process benchmarking : finding and implementing best practices / | GC HD 62.15 .E83 2014 Quality and performance excellence : management, organization, and strategy / | GC HD 62.15 .E93 2009 Quality and performance excellence : management, organization, and strategy / | GC HD 62.15 .E93 2013 Total quality management / | GC HD 62.15 .E93 2013 c.2 Total quality management / | GC HD 62.15 .E93 2013 c.3 Total quality management / |
Includes bibliographical references and index.
Foundations of quality and performance excellence -- Performance excellence and organization theory -- Performance excellence and organizational behavior -- Leadership and implementation
The book presents the basic principles and tools associated with quality and performance excellence and provides many illustrations and end-of-chapter cases that can be used as basis for class discussion.
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