Includes index.

Decision making, problem solving, critical thinking, and clinical reasoning : requisites for successful leadership and management --
Classical views of leadership and management --
Twenty-first century thinking about leadership and management --
Ethical issues --
Legal and legislative issues --
Patient, subordinate, and professional advocacy --
Strategic and operational planning --
Planned change --
Time management --
Fiscal planning --
Career development : from new graduate to retirement --
Organizational structure --
Organizational, political, and personal power --
Organizing patient care --
Employee recruitment, selection, placement, and indoctrination --
Socializing and educating staff for team building in a learning organization --
Staffing needs and scheduling policies --
Creating a motivating climate --
Organizational, interpersonal, and group communication --
Delegation --
Effective conflict resolution and negotiation --
Collective bargaining, unionization, and employment laws --
Quality control --
Performance appraisal --
Problem employees : rule breakers, marginal employees, and the chemically or psychologically impaired.

Our second book, Retention and Productivity Strategies for Nurse Managers, focused on leadership skills necessary for managers to decrease attrition and increase productivity. This book was directed at the nurse-manager rather than the student.