Includes references and index.

What is coaching? --
The differences between coaching, therapy, counseling, mentoring and consultancy --
The directive-non-directive continuum --
Self-limiting beliefs --
Coaching and neuroscience --
The meaning of a coaching culture --
Ten steps to creating a coaching culture --
Coaching in the workplace --
Coach training in the workplace --
Coaching in leadership --
Cross-cultural coaching --
Coaching in schools --
Coaching for crisis at Christmas --
Corporate social responsibility and shared value: bringing business and society back together --
Bullying in the workplace --
Resilience in leadership --
Coaching supervision: a workplace perspective --
ROI: measuring the return on investment in coaching --
Listening --
Reflecting, summarizing and clarifying --
Questioning --
Permission protocol --
The GROW coaching model --
The EXACT model: a coaching approach to goal setting --
Coaching feedback --
The structure of coaching --
Setting and reviewing actions --
David Grove's clean language --
David Grove's emergent knowledge --
Transpersonal coaching --
An introduction to neuro-linguistic programming --
Systemic coaching --
Transactional analysis and the OK corral --
360-degree feedback --
The Reuven bar-on emotional quotient inventory (BarOn EQ-i) --
Thomas-Kilmann conflict mode instrument --
Marshall Rosenberg's 'non-violent communication' --
Situational leadership --
Kouzes and Posner: the leadership challenge --
Cultural transformation tools --
The inner game --
Nancy Kline's thinking environment --
Appreciative inquiry --
Mindfulness --
Elizabeth Kubler Ross's change curve six stage model --
Bruce Tuckman's 'forming, storming, norming and performing' team development model --
The Myers-Briggs type indicator (MBTI®) --
The enneagram --
Kolb's learning styles --
DISC --
Johari Window --
More team role models

Performance Coaching offers a guide to the fundamentals of coaching with an overview of all the key principles, tools and case studies you need to develop more advanced knowledge. Whether you're thinking about becoming a coach, already running a professional coaching practice or thinking about how you can embed a coaching culture in your organization, Carol Wilson illustrates how to develop a best practice approach.