Includes bibliographical references and index.

PART 1: SETTING THE STAGE -- Chapter 1. Project management issues and challenges -- Chapter 2. The project management process -- Chapter 3. Project management solutions -- Chapter 4. The project management scorecard -- PART II: THE SEVEN MEASURES -- Chapter 5. How to measure reaction and satisfaction -- Chapter 6. How to measure skill and knowledge changes during the project -- Chapter 7. How to measure implementation, application, and progress -- Chapter 8. How to capture business impact data -- Chapter 9. How to calculate and interpret ROI -- Chapter 10. Identifying intangible measures of a project management solution -- Chapter 11. Monitoring the true costs of the project solution -- PART III: KEY ISSUES WITH THE MEASURES -- Chapter 12. How to isolate the effects of project management solutions -- Chapter 13. How to convert business measures to monetary values -- PART IV: CHALLENGES -- Chapter 14. Forecasting ROI: how to build a business case for the project management solution -- Chapter 15. How to provide project feedback and communicate results to the client -- Chapter 16. Overcoming resistance and barriers to the project management scorecard -- Appendix: Establishing an effective PM culture