Includes bibliographical references and index.

1. Introduction -- Part I. Learning new habits -- 2. Becoming a facilitator -- 3. Becoming questioners -- 4. Becoming listeners -- Part II. Building relationships for sustainability -- 5. Engaging a reluctant team member -- 6. Dealing with difficult people -- 7. Navigating conflict -- Part III. Exploring tensions -- 8. Reclaiming professional identity -- 9. Honoring time to meet and incorporating technology -- 9. Developing cultural competence -- Part IV. Tying it all together -- 11. Conclusion: Reflecting on the role of the facilitator.

Argues that popular vehicles for improving school cultures and student achievement, such as professional learning communities and critical friends groups, too often fail because the participants are unaware or unwilling to make the required changes for successful collaboration and change. To assist facilitators and group leaders, the author presents narrative cases that examine the experiences of teacher leaders, principals, consultants, and parents as they negotiate the difficulties of reluctant team members.