Includes bibliographical references (p. 305-306) and index.

Ch. 1. Management -- Ch. 2. Organizations -- Ch. 3. Communications -- Ch. 4. Decision Making and Problem Solving -- Ch. 5. Management of Change -- Ch. 6. Motivation to Work -- Ch. 7. Principles of Leadership -- Ch. 8. Management of Work Groups -- Ch. 9. Job Design and Job Descriptions -- Ch. 10. Appraisal of Job Performance -- Ch. 11. Human Resource Management: The Personnel Process -- Ch. 12. Revenue and Cost Accounting for Medical Laboratories -- Ch. 13. Salary and Wage Management -- Ch. 14. Material Management -- Ch. 15. Laboratory Budget -- Ch. 16. Laboratory Information Systems -- Ch. 17. Policy and Procedure Manuals -- Ch. 18. Staffing and Scheduling -- Ch. 19. Laboratory Safety -- Ch. 20. Quality Assessment and Performance Improvement -- Ch. 21. Work Flow and Laboratory Design -- Ch. 22. Regulatory and Professional Oversight -- Ch. 23. Marketing Laboratory Services -- Appendix: Examination Index for Laboratory Supervisors and Managers.

A textbook for college students intending to enter leadership positions in medical laboratories; a study guide for laboratory workers preparing for a management certification examination; or a self-study tutorial for those familiar with the technical and medical aspects of the laboratory who would like to know more about its management. Includes sample exam questions for each section.