Includes bibliographic references and index.

About the author -- List of figures --
Preface -- Preface to the second edition --
Acknowledgements --
The place of interviews --
The interviewing scene --
Plan of the book --
Definitions and origins --
Interviewing processes --
Conscious versus unconscious --
Other exchanges --
Summary --
Conventional' selection interviewing --
Interviewing is popular --
How to do conventional interviewing --
Intention and practice --
Interviewing horror stories --
Summary --
Structured interviewing in selection --
Scope of structured interviews --
Deriving interview models --
Criterion, competency-based and critical incident interviews --
Structured psychometric interviews (SPI) --
Summary --
The extended interview --
Degrees of structure --
The board or panel interview --
Assessment centres --
Feedback and follow-up interviewing --
Work sampling interviews and auditions --
Conclusion --
Summary --
The use of interviews in managing and enhancing performance --
Introduction --
Appraisals --
Performance improvement and disciplinary interviews --
Staff development --
Summary --
Interviews in counselling and guidance --
Introduction --
Redundancy counselling --
Vocational guidance --
Other crisis counselling --
Marriage guidance and bereavement --
Summary --
Shifting the focus --
Introduction --
Job evaluation interviewing --
Selection, design again --
The interviewee as expert --
Gathering evidence in legal proceedings --
Survey interviewing --
Survey interview methods --
Survey applications --
Summary --
A variety of interview applications --
Introduction --
Journalistic interviews --
The `post-event' interview --
Examinations and interviews --
Interviews in the helping professions --
Psychological and other social science interviews --
Management reviews --
Summary --
The future of interviews --
Interview research --
Changing patterns of employment --
Changing practices --
Surfing the communication waves --
Appendix I: Sample SPI report --
Appendix II: Some UK counselling organisations --
References --
Index.

Interviews are now so widespread that it is difficult to think of a single profession where they are not used. As such, the ability to conduct interviews effectively is considered essential in any professional's repertoire of skills. By taking a comprehensive look at the entire range of interview situations, Robert Edenborough reveals how the process of interviewing has developed. He then goes on to give practical advice on its use in various contexts, such as recruitment, selection, performance management, counselling and conducting surveys.