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Steps to improved firm performance with business process management : adding business value with business process management and its systems / Tahvo Hyötyläinen

By: Hyötyläinen, Tahvo [author]Material type: Text

TextSeries: Advances in information systems and business engineeringPublication details: Wiesbaden : Springer Gabler, c2015Description: xvi, 220 pages : illustrations ; 21 cmISBN: 9783658074692Subject(s): MANAGEMENT INFORMATION SYSTEMS | MANAGEMENT | PROCESS CONTROL | BUSINESS PLANNING | ECONOMICS | INDUSTRIAL MANAGEMENT | INFORMATION TECHNOLOGYLOC classification: HD 69 .H96 2015

Contents:

1. Introduction -- 2. Systematic literature review of empirical support regarding BPMS and BPMM models -- 3. Theoretical approach -- 4. Case study -- 5. Action research -- 6. Discussion and conclusions.

Summary: Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. Since neither the concept of BPM nor the factors leading to successful BPM initiatives are grounded in theory and also lack empirical support, Tahvo Hyötyläinen explores what business value BPM and BPM Systems can cause and how they can bring about improved firm performance. The author’s main implication is to show how to enhance the probability of success with BPM and its Systems. His research also adds to the understanding on how to increase customer-centricity –an empirically supported yet less studied direction of BPM.

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Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Date due	Barcode
Books	LRC - Graduate Studies	National University - Manila	Gen. Ed - CEAS	General Circulation	GC HD 69 .H96 2015 (Browse shelf (Opens below))	c.1	Available		NULIB000013529

Includes bibliographical references.

Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. Since neither the concept of BPM nor the factors leading to successful BPM initiatives are grounded in theory and also lack empirical support, Tahvo Hyötyläinen explores what business value BPM and BPM Systems can cause and how they can bring about improved firm performance. The author’s main implication is to show how to enhance the probability of success with BPM and its Systems. His research also adds to the understanding on how to increase customer-centricity –an empirically supported yet less studied direction of BPM.

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