Quality and performance excellence : management, organization, and strategy / James R. Evans
Material type:
TextPublication details: Australia : Cengage Learning, 2017Edition: Eighth editionDescription: xv, 470 pages : iilustrations ; 24 cmISBN: 9781305662223Subject(s): TOTAL QUALITY MANAGEMENT -- TEXTBOOKS | TOTAL QUALITY MANAGEMENT -- PROBLEMS, EXERCISES, ETC | TOTAL QUALITY MANAGEMENTLOC classification: GC HD 62.15 .E93 2017
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LRC - Annex II | National University - Manila | Gen. Ed. - CBA | General Circulation | GC HD 62.15 .E93 2017 (Browse shelf (Opens below)) | c.1 | Available | NULIB000013608 | |
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LRC - Annex II | National University - Manila | Gen. Ed. - CBA | General Circulation | GC HD 62.15 .E93 2017 (Browse shelf (Opens below)) | c.2 | Available | NULIB000013869 |
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| GC HD 62.15 .E93 2013 c.4 Total quality management / | GC HD 62.15 .E93 2013 c.5 Total quality management / | GC HD 62.15 .E93 2013 c.6 Total quality management / | GC HD 62.15 .E93 2017 Quality and performance excellence : management, organization, and strategy / | GC HD 62.15 .E93 2017 Quality and performance excellence : management, organization, and strategy / | GC HD 62.15 .H37 1995 High performance benchmarking : 20 steps to success / | GC HD 62.15 .K3 1996 c.1 100 methods for total quality management / |
Includes index.
Foundations of quality and performance excellence -- Performance excellence, strategy, and organization -- Performance excellence and organizational behavior -- Leadership and organizational change
The book presents the basic principles and tools associated with quality and performance excellence and provides many illustrations and end-of-chapter cases that can be used as the basis for class discussion.
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