Includes bibliographical references and index.

Chapter 1. What exactly is knowledge management, and why do we need it? -- Chapter 2. The knowledge manager role -- Chapter 3. Making the case for a knowledge management strategy -- Chapter 4. The ten principles behind your KM strategy -- Chapter 5. Strategy Structure, and Strategy Input -- Chapter 6. Identifying the underlying business imperatives and drivers -- Chapter 7. Knowledge management vision and scope -- Chapter 8. Strategic knowledge areas -- Chapter 9. Assessing the current state of KM in the organization -- Chapter 10. Knowledge management framework -- Chapter 11. Information and content management -- Chapter 12. Knowledge management technology -- Chapter 13. Change management -- Chapter 14. Stakeholders -- Chapter 15. Pilot projects -- Chapter 16. Making the business case and determining ROI -- Chapter 17. The guerrilla strategy -- Chapter 18. A retention-based knowledge management strategy -- Chapter 19. Building the implementation team.

When a firm's Knowledge Management program isn't aligned with organizational strategy, its success can be no more than a happy accident—if it succeeds at all. In Designing a Successful KM Strategy, Stephanie Barnes and Nick Milton present a practical, step-by-step guide to crafting a KM strategy that supports your organization's unique needs and goals.

Based on more than 20 years of experience, this insightful book equips KM pros to accomplish these and other objectives en route to creating your successful Knowledge Management strategy:

Connect KM strategy to business strategy
Identify the business drivers KM will support
Identify your strategic knowledge areas
Understand and engage key stakeholders
Incorporate sound change management principles
Design pilot projects that kick-start successful KM roll-outs