Managing for quality and performance excellence / James R. Evans
Material type:
TextPublication details: Australia : Cengage Learning, c2017Edition: Tenth editionDescription: xx, 701 pages : illustrations ; 26 cmISBN: 9781305662544Subject(s): QUALITY CONTROL | TOTAL QUALITY CONTROLLOC classification: TS 156 .E93 2017
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LRC - Annex | National University - Manila | Gen. Ed. - CBA | General Circulation | GC TS 156 .E93 2017 (Browse shelf (Opens below)) | c.1 | Available | NULIB000014055 |
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| GC TS 156 .C47 2014 The Certified quality process analyst handbook / | GC TS 156 .E93 2014 c.1 Managing for quality and performance excellence / | GC TS 156 .E93 2014 c.2 Managing for quality and performance excellence / | GC TS 156 .E93 2017 Managing for quality and performance excellence / | GC TS 156 .H89 1994 ISO 9000 : motivating the people, mastering the process, achieving registration / | GC TS 156 .M45 1992 Process management : methods for improving products and service / | GC TS 156 .Y36 2004 Multivariate statistical methods in quality management / |
Includes bibliographical references and index.
Principles of quality -- Tools and techniques for quality -- Beyond quality management : managing for performance excellence
This book focuses on three main concepts : the foundation principles of quality management; tools and techniques to drive and support design, control, and improvement of quality; and the organizational view performance excellence as reflected by the Malcolm Baldridge criteria.
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