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Total quality service : principles, practices, and implementation / D H. Stamatis

By: Stamatis, D. H [author]Material type: Text

TextPublication details: Delray Beach, FL.: St. Lucie, 1996Description: xvi, 318 pages : 23 cmISBN: 1884015832Subject(s): CUSTOMER SERVICE -- QUALITY CONTROLLOC classification: GC HF 5415.5 .S7 1996

Contents:

Quality -- Product versus Service -- Communication and Management -- Total Quality Service Implementation Strategy -- Teams and Empowerment -- Conflict Resolution -- Customer Service and Satisfaction -- Benchmarking -- Problem Solving and Tools Used in TQS -- ISO and Services --

Item type:

Books

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Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Date due	Barcode
Books	LRC - Annex	National University - Manila	General Education	General Circulation	GC HF 5415.5 .S7 1996 (Browse shelf (Opens below))	c.1	Available		NULIB000015162

Includes bibliography and index.

Quality --
Product versus Service --
Communication and Management --
Total Quality Service Implementation Strategy --
Teams and Empowerment --
Conflict Resolution --
Customer Service and Satisfaction --
Benchmarking --
Problem Solving and Tools Used in TQS --
ISO and Services --

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