Tour operators and operations : development, management and responsibility / Jacqueline Holland and David Leslie

By:

Holland, Jacqueline [author]

Contributor(s):

Leslie, David [co-author]

Material type: Text

TextPublication details: United Kingdom : CABI, c2018Description: v, 282 pages ; 23 cmISBN:

9781780648231

Subject(s):

TOURISM -- MANAGEMENT

LOC classification:

G 155.A1 .H65 2018

Contents:

1. Introduction -- 2. The package holiday and the rise of the tour operator -- 3. The operating environment -- 4. Product development -- 5. Small and medium sized tour operators -- 6. Customer service -- 7. Financial planning : pricing the package -- 8. Tour operators and key travel regulations (with David Grant) -- 9. Distribution (place) -- 10. Marketing -- 11. Human resources and managing the workforce -- 12. Crisis management -- 13. A look ahead : challenges and issues.

Summary: "The package tour is still a key component of the tourism sector, but recently, these packages have changed from the traditional 'sand, sun, and sea' to a shift in composition involving a myriad of niche products. In addition, a major increase in tour operator activity in the major emergent economies of the world has been witnessed. With a focus on the creation and distribution of packaged holidays, this text covers the fundamentals of business and the relationship between the operators and destinations, with particular reference to the sustainability of both parties. International cases studies are included throughout."--Provided by publisher. Focusing on the creation and distribution of packaged holidays, this text covers the fundamentals of business and the relationship between tour operators and destinations. With particular reference to sustainability, it provides a wealth of information regarding eco, nature and adventure trips, as well as niche and special interest products.

Item type:

Books

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Holdings
Item type	Current library	Home library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	National University - Manila	LRC - Main General Circulation	Tourism Management	GC G 155.A1 .H65 2018 (Browse shelf(Opens below))	c.1	Available		NULIB000017403

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Previous	No cover image available	No cover image available				No cover image available		Next
Previous	GC G 155.A1 .E34 2008 Tourism policy and planning : yesterday, today and tomorrow /	GC G 155.A1 .G56 2005 Global tourism /	GC G 155.A1 .G64 2006 Tourism : principles, practices, philosophies /	GC G 155.A1 .H65 2018 Tour operators and operations : development, management and responsibility /	GC G 155.A1 .N64 2014 Tourist customer service satisfaction : an encounter approach /	GC G 155.A1 .O67 1997 Tourism in Developing Countries /	GC G 155.A1 .R45 2009 International tourism : cultures and behavior /	Next

Includes index.

"The package tour is still a key component of the tourism sector, but recently, these packages have changed from the traditional 'sand, sun, and sea' to a shift in composition involving a myriad of niche products. In addition, a major increase in tour operator activity in the major emergent economies of the world has been witnessed. With a focus on the creation and distribution of packaged holidays, this text covers the fundamentals of business and the relationship between the operators and destinations, with particular reference to the sustainability of both parties. International cases studies are included throughout."--Provided by publisher. Focusing on the creation and distribution of packaged holidays, this text covers the fundamentals of business and the relationship between tour operators and destinations. With particular reference to sustainability, it provides a wealth of information regarding eco, nature and adventure trips, as well as niche and special interest products.

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