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Quality means survival : caveat vendidor, let the seller beware / Rene T. Domingo

By: Domingo, Rene T [author]Material type: Text

TextPublication details: Singapore : Pearson Education South Asia Pte Ltd, c2004Description: xiv, 357 pages ; 22 cmISBN: 9814096873Subject(s): QUALITY MANAGEMENT | QUALITY CONTROL | INDUSTRIAL MANAGEMENTLOC classification: HD 62.15 .D67 2004

Contents:

Part 1. Why worry about quality? -- Part 2. Making Quality Happen -- Part 3. How "Total" is your quality.

Summary: This work shows the reader why and how bad quality has destroyed companies, careers, customers, competitors and civilians. It shows why product recalls, environmental disasters, government red tape, medical malpractice and dissatisfied customers have the same root cause: quality management.

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Books

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Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Date due	Barcode
Books	LRC - Annex II	National University - Manila	Gen. Ed. - CBA	Filipiniana	FIL HD 62.15 .D67 2004 (Browse shelf (Opens below))	c.1	Available		NULIB000016845

Includes index.

Part 1. Why worry about quality? -- Part 2. Making Quality Happen -- Part 3. How "Total" is your quality.

This work shows the reader why and how bad quality has destroyed companies, careers, customers, competitors and civilians. It shows why product recalls, environmental disasters, government red tape, medical malpractice and dissatisfied customers have the same root cause: quality management.

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