Quality service management in tourism and hospitality / Michael Bhobet B. Baluyot
Material type:
TextPublication details: Manila, Philippines : Mindshapers Co. Inc., c2021Description: viii, 141 pages ; 23 cmISBN: - 9786214063321
- TX 911.3.M27 .B358 2021
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National University - Manila | LRC - Main Filipiniana | Hospitality Management | FIL TX 911.3.M27 .B358 2021 (Browse shelf(Opens below)) | c.1 | Available | NULIB000019230 |
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| FIL TX 911.3.M27 .B33 2021 Operations management in hospitality and tourism business / | FIL TX 911.3.M27 .B35 2021 Fundamentals in lodging operations / | FIL TX 911.3.M27 .B35 2022 Supply chain management in hospitality industry / | FIL TX 911.3.M27 .B358 2021 Quality service management in tourism and hospitality / | FIL TX 911.3.M27 .B846 2024 Supply chain management in hospitality industry / | FIL TX 911.3.M27 .C65 2015 c.1 Resorts and recreation management : an introduction / | FIL TX 911.3.M27 .C65 2015 c.2 Resorts and recreation management : an introduction / |
Includes bibliographical references.
Chapter 1. Overview of quality service -- Chapter 2. Customer Service through Quality Management -- Chapter 3. Service Environment in Tourism and Hospitality Industry -- Chapter 4. Training and development in the tourism and hospitality industry -- Chapter 5. Employee Motivation in the Tourism and Hospitality Industry -- Chapter 6. Quality Service Delivery System in Tourism and Hospitality Industry -- Chapter 7. Measuring Quality Service and delivery in tourism and Hospitality Industry -- Chapter 8. Managing Service Failure and service recovery in tourism and Hospitality Industry. -- Chapter 9. Technology and quality service in tourism and hospitality industry -- Chapter 10. Service culture in tourism and hospitality industry.
This textbook provides varied and relevant activities and opportunities to determine students understanding.
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