1.The supervisor as manager -- 2.The supervisor as leader -- 3.Planning, organizing and goal setting -- 4.Communicating effectively -- 5.Equal opportunity laws and diversity -- 6.Recruitment, selection and orientation -- 7.Performance effectiveness -- 8.Motivation -- 9.Supervising teams, team building and coaching -- 10.Employee training and development -- 11.Conflict management, resolution and prevention -- 12.Discipline -- 13.Decision making and control -- 14.Delegating.

The book focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. The text is enhanced from previous issues with more industry examples and the addition of key word definitions. It offers several new chapters on topics such as supervisors as leaders; goal setting; supervisory communication; suggestions for improving communications and social media communications; drivers of diversity; multiculturalism; social media recruiting; hiring suggestions; evaluating on–the–job performance and performance improvement; behaviors of leaders; team building; teaching methods for training; causes of conflict in the workplace; critical thinking example and question on discipline; supervising employees; supervisors delegating; and common mistakes in delegating.