Operations management and total quality management / David Alan Collier, James Evans, and William Lindsay
Material type:
TextPublication details: Taguig City : Cengage Learning Asia Pte Ltd, c2020Description: 698 pages ; 26 cmISBN: 9789814878456Subject(s): TOTAL QUALITY MANAGEMENTLOC classification: HD 62.15 .C65 2020
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LRC - Annex II | National University - Manila | Gen. Ed. - CBA | General Circulation | GC HD 62.15 .C65 2020 (Browse shelf (Opens below)) | c.1 | Available | NULIB000018333 |
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| GC HD 62.7 .S77 2012 The Small business bible : everything you need to know to succeed in your small business / | GC HD 62.15 .B33 1992 Building a total quality culture / | GC HD 62.15 .B46 1993 The Benchmarking management guide / | GC HD 62.15 .C65 2020 Operations management and total quality management / | GC HD 62.15 .C188 1995 Benchmarking simplified / | GC HD 62.15 .C345 1994 Business process benchmarking : finding and implementing best practices / | GC HD 62.15 .E83 2014 Quality and performance excellence : management, organization, and strategy / |
Includes index.
CHAPTER 1. Operations Management and Value Chains -- 2. Operations Strategy -- 3.Technology and Operations Manage merit -- 4. Goods and Service Design -- 5. Process Selection, Design, and Analysis -- 6. Facility and Work Design -- 7. Forecasting and Demand Planning -- 8. Capacity Management -- 9. Managing Inventories in Supply Chains -- 10. Supply Chain Management and Logistics -- 11. Resource Management -- 12. Operations Scheduling and Sequencing -- 13. Lean Operating Systems -- 14. Project Management -- 15. Introduction to Quality -- 16. Customer Focus -- 17. Workforce Focus -- 18. Process Focus -- 19. Design for Quality and Product Excellence -- 20. Process Improvement and Six Sigma -- 21. The Baldrige Framework for Performance Excellence.
Managers and engineers often work at global supplier and manufacturer sites to refine their operations.
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