Includes bibliographical references.

Preface --
Acknowledgment --
I. THE LODGING OPERA TIO NS --
The Organizational Structure of a Lodging Establishment --
Members of the Executive Committee --
Types of Hotels --
Types of Hotel Rooms --
Self Assessment 1 --
Learning Activity 1 --
II. INTRODUCTION TO HOUSEKEEPING --
Advantages of Housekeeping Department --
Objectives of Hotel Housekeeping --
Areas in the Housekeeping Department --
Purpose of Cleaning --
Self Assessment 2 --
Learning Activity 2 --
Assignment --
III. ORGANIZATIONAL STRUCTURE OF HOUSEKEEPING DEPARTMENT --
Roles and Responsibilities of Members of the Housekeeping Department --
Qualities of Housekeeping Staff --
Rules for Housekeepers --
Self Assessment 3 --
Leaming Activity 3 --
IV. EQUIPMENT AND TOOLS IN HOUSEKEEPING DEPARTMENT --
Advantages of Cleaning Equipment --
Classification of Cleaning Equipment --
Cleaning Tools --
Cleaning Agents or Chemicals --
Self Assessment 4 --
Leaming Activity 4 --
V. METHODS AND PROCEDURES OF ROOM CLEANING --
Standard Operating Procedures in Setting Up --
Chambermaid's Trolley --
Standard Operating Procedures in Entering Guestroom --
Bedmaking --
Traditional Method --
Duvet --
Procedures of Room Cleaning --
Check In Room --
Occupied Room --
Check Out Room --
Turn Down Service --
Standard Operating Procedures for
Do Not Disturb (DND) Rooms --
Standard Operating Procedures in Cleaning
Guest Bathroom --
Guest Supplies --
Self Assessment 5 --
Leaming Activity 5 --
VI. OTHER ROOM CLEANING PROCEDURES --
a. How to Dry Dust --
b. Standard Operating Procedures in Sweeping --
c. Standard Operating Procedures in Vacuuming --
d. Standard Operating Procedures in Mopping --
e. Standard Operating Procedures in Wash Basin
Cleaning --
f. Standard Operating Procedures in Shower Room
Cleaning --
g. Standard Operating Procedures in Bathtub
Cleaning --
h. Standard Operating Procedures in Lavatory
Cleaning --
Self Assessment 6 --
Leaming Activity 6 --
VII. METHODS AND PROCEDURES OF PUBLIC AREA CLEANING --
Standard Operating Procedures in Cleaning --
a. Front Office, Lobby and Corridors --
b. Dining Areas --
c. Elevators --
d. Swimming Pool --
e. Hotel Garden --
f. Parking Area --
Self Assessment 7 --
Leaming Activity 7 --
VIII. CLEANING OPERA TIO NS (LINEN, UNIFORM AND LAUNDRY SERVICE) --
Advantages and Disadvantages of On-premise --
Laundry Facility --
On-premise Laundry Equipment --
Standard Operating Procedures in Sorting of Uniforms and Linens --
Laundry Cycle --
Dry Cleaning --
Laundry Symbols --
Self Assessment 8 --
Leaming Activity 8 --
IX. OTHER HOUSEKEEPING TASKS --
Lost and Found Procedures --
Babysitting Service --
Butler Service --
Shoe Shine Service --
Self Assessment 9 --
X. SAFETY AND SANITATION IN HOUSEKEEPING OPERATIONS --
Sanitation Defined --
Pest Control --
Waste Disposal and Control --
Personal Hygiene --
Work Hazards and Prevention --
First Aid --
Safety and Security Principles --
Leaming Activity --
XI. MANAGEMENT OF OPERATIONS AND RECORD KEEPING --
Relationship of Housekeeping with Other Departments --
Important Forms Maintained by Housekeeping Department --
Checklist and Reports in Housekeeping --
Self Assessment 11 --
XII. SAFETY AND SECURITY OF GUESTS, EMPLOYEES AND HOTEL ASSETS --
Safety and Security Equipment --
Safety and Security Measures --
Types of Emergencies --
Hotel Policies and Procedures --
Leaming Activity 12 --
Abbreviations and Meaning --
Bibliography.

Lodging operation is one of the most important sectors of hospitality industry. It provides all the services a guest would need, just like being at your own home. One department that provides the needs of the guest is Housekeeping. It is responsible not just in maintaining the cleanliness and sanitation of the hotel but to make sure the guests are comfortable as well. This book is composed of 12 chapters. Chapter 1 discusses about the basics of the lodging operations: its organizational structure and the members, types of hotel and types of room available. Chapter 2 introduces the Housekeeping as a department in the hotel. Its objectives and responsibilities are discussed in this chapter. Chapter 3 focuses on the organizational structure of the Housekeeping Department as well as the qualities needed to qualify as a housekeeping staff. Chapter 4 will brief the readers about the tools, equipment and chemicals used in housekeeping operations. Chapters 5 to 9 are all about the methods and procedures of the activities in housekeeping department. This includes guestroom cleaning, bathroom cleaning, public area cleaning, laundry service and other housekeeping services such as butler and babysitting services. Chapter 10 focuses on the safety and sanitation measures done in the housekeeping operations. Chapter 11 discusses about the management of operations and record keeping. Chapter 12 gives the reader information about safety and security of guests, employees and hotel assets. Self assessments and learning activities are included at the end of each chapter to measure student's understanding of the topic before proceeding to the next one. This book was somehow patterned to the course Fundamentals in Lodging Operations found under CMO 62 series of 2017 for Bachelor of Science in Hospitality Management to help the faculty members in teaching the said course to their students. Through this book, the Hospitality Management students would have a clear understanding of one of the most activity-laden departments of the hotel, the Housekeeping Department.