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Multicultural diversity in the workplace for the tourism professional / Vic Alcuaz and Ma. Christina G. Aquino

By: Alcuaz, Vic [author]Contributor(s): Aquino, Ma. Christina G [co-author]Material type: Text

TextPublication details: Quezon City : Rex Book Store, c2020Edition: First EditionDescription: v, 189 pages ; 26 cmISBN: 9786210403831Subject(s): HOSPITALITY INDUSTRY -- PERSONNEL MANAGEMENTLOC classification: HF 5549.5.M5 .A43 2020

Contents:

CHAPTER 1. Understanding culture -- 2. Key Features of Culture -- 3. Tourism and the tourism professional -- 4. Multicultural Diversity in tourism -- 5. Multicultural Diversity among tourism-related professions -- 6. Diversities: Simple and complex -- 7. Handling Guest or Customer diversities -- 8. Handling Multicultural peer diversities -- 9. When your superior is diverse -- 10. Diversities in diverse champion -- 12. Five ways to become a diversity Champion -- 12. Benefits of a diverse Workforce.

Summary: This textbook covers basic concepts in culture and multicultural diversity as applied to tourism, the person and the workplace as provided by Ms. Aquino.

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Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Date due	Barcode
Books	LRC - Main	National University - Manila	Gen. Ed - CTHM	Filipiniana	FIL HF 5549.5.M5 .A43 2020 (Browse shelf (Opens below))	c.1	Available		NULIB000018466

Browsing National University - Manila shelves, Shelving location: Filipiniana, Collection: Gen. Ed - CTHM Close shelf browser (Hides shelf browser)

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Includes index.

This textbook covers basic concepts in culture and multicultural diversity as applied to tourism, the person and the workplace as provided by Ms. Aquino.

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