Includes index.

Introduction -- Stakeholder approaches in crisis management -- A stakeholder approach to issues management -- A stakeholder approach to risk management -- A stakeholder approach in managing reputation -- A stakeholder approach to inter-organizational relationships -- Stakeholder communications during a crisis -- A stakeholder approach to crisis evaluation.

Addressing the need for organisations to be guided by a stakeholder-oriented approach throughout all phases of the crisis communication process, the author draws upon various business disciplines and covers the management of issues, risk, reputation and relationships.