Includes bibliographical references and index.

Why feedback matters --
What makes feedback effective? --
Overcoming your fear of giving feedback --
Choosing when to give feedback --
Identify the right situations --
Time the feedback --
Conducting a feedback discussion --
Plan the interaction --
Initiate the exchange --
Engage in dialogue --
Developing an action plan --
Specify next steps --
Follow up --
Handling difficult feedback situations --
Dealing with noncommunications --
Managing potentially volatile encounters --
Giving feedback to high performers --
Giving corrective feedback to your boss --
Creating a receptive climate for feedback --
Make feedback a priority --
Give positive feedback publicly --
Empower everyone.

Whether you're dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others. Giving Effective Feedback quickly walks you through the basics of delivering feedback that gets results.