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Client expectation, perception and satisfaction on bank products and services and the quality of employee customer service at Banco De Oro, Nagtahan B Ma. Liza B. Pinca

By:

Pinca, Ma. Liza B [author]

Material type: Text

TextPublication details: Manila : National University, 2009Description: vii, 61 leaves : illustrations ; 28 cmLOC classification:

UGT CBA BSBA-MM .P56 2009

Contents:

Title Page -- Approval Sheet -- Acknowledgement -- Dedication -- Table of Contents -- Chapter I. Problem and its Setting -- Chapter II. Related Literature -- Chapter III. Methods and Procedures -- Chapter IV. Presentation, Interpretation and Analysis of the Data Result

Summary: This study considered the products and services of the Banco De Oro in Nagtahan Branch and the evaluation of the bank quality of employee customer service render to its clients.

Item type:

Thesis

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Holdings
Item type	Current library	Home library	Collection	Call number	Copy number	Status	Date due	Barcode
Thesis	National University - Manila	LRC - Annex II Thesis	Marketing Management	UGT CBA BSBA-MM .P56 2009 (Browse shelf(Opens below))	c.1	Available		UGTHE000000052

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Research Method : Descriptive Research Design

Includes bibliographical references.

This study considered the products and services of the Banco De Oro in Nagtahan Branch and the evaluation of the bank quality of employee customer service render to its clients.

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