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A study on perception of quality service in relation to customer satisfaction offered by selected fast-food chain located within Quezon City / Cris Anthony L. Umingan.

By:

Umingan, Cris Anthony L [author]

Material type: Text

TextPublication details: Manila : National University, 2017Description: vii, 55 leaves : illustrations ; 28 cmLOC classification:

UGT CTHM BSHM .U45 2017

Contents:

Title -- Approval sheet -- Acknowledgement sheet-- Table of contents -- List of tables -- List of figures -- Abstract -- Chapter I Introduction -- Chapter II Review of related literature -- Chapter III Methodology -- Chapter IV Results and discussion -- Chapter V Conclusions and directions for future research -- References -- Appendices.

Summary: This research will tackle the Quality service offered in selected Fast-food chain located within the Quezon City; specifically this study will see to answer the following sub problem: the assessment of customer satisfaction in terms of service, facilities and environment that offered in Fast food chain, the effectiveness of proper grooming.

Item type:

Thesis

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Holdings
Item type	Current library	Home library	Collection	Call number	Copy number	Status	Date due	Barcode
Thesis	National University - Manila	LRC - Main Thesis	Hospitality Management	UGT CTHM BSHM .U45 2017 (Browse shelf(Opens below))	c.1	Available		UGTHE000001003

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Previous	UGT CTHM BSHM .S837 2018 Assessment of housekeeping practices implemented in a selected 4-star hotel in Ermita, Manila leading to guest satisfaction /	UGT CTHM BSHM .T54 2018 Quality of services offered by selected canteen concessioners located in National University, Manila : an assessment /	UGT CTHM BSHM .T56 2018 Perception on food safety knowledge and practices of kitchen employees in Taco Joe's restaurant : a comparative assessment /	UGT CTHM BSHM .U45 2017 A study on perception of quality service in relation to customer satisfaction offered by selected fast-food chain located within Quezon City /	UGT CTHM BSHM .V55 2017 A study on the assessment of the international "on-the-job training" among HRM students of National University /	UGT CTHM BSHM .Z39 2017 Quality service in relation to student satisfaction in selected University school canteen located within Manila /	UGT CTHM BSHM.C338 2017 Effectiveness of marketing strategies of Jollibee Bustillos on customer satisfaction resulting to loyalty /	Next

Includes bibliographical references.

This research will tackle the Quality service offered in selected Fast-food chain located within the Quezon City; specifically this study will see to answer the following sub problem: the assessment of customer satisfaction in terms of service, facilities and environment that offered in Fast food chain, the effectiveness of proper grooming.

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