Efficiency and effectiveness of handling customer complain of Kentucky Fried Chicken from year 2005-2007 at Carpark Greenhills, San Juan City / Russel C. Galam

By: Galam, Russel C [author]Material type: TextTextPublication details: Manila: National University, 2008Description: iv, 33 leaves : illustrations ; 28 cmSubject(s): CUSTOMER COMPLAIN HANDLING -- EFFICIENCY | CUSTOMER COMPLAIN HANDLING -- EFFECTIVENESS | CUSTOMER COMPLAIN HANDLING -- EFFICIENCY AND EFFECTIVENESSLOC classification: UGT CBA BSBA-MM .G353 2008
Contents:
Chapter 1. The Problem and review of related literature -- Chapter 2. Review of related literature -- Chapter 3. Research methodology -- Chapter 4. Interpretation, presentation, and data analysis -- Chapter 5. Summary of finding, conclusions and recommendations
Summary: The study sought to evaluate the handling of customer complain of KFC Carpark Greenhills towards the manager.
Item type: Thesis
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Thesis Thesis LRC - Annex
National University - Manila
Marketing Management Thesis UGT CBA BSBA-MM .G353 2008 (Browse shelf (Opens below)) c.1 Available UGTHE000000215

Includes bibliographical references.

Chapter 1. The Problem and review of related literature -- Chapter 2. Review of related literature -- Chapter 3. Research methodology -- Chapter 4. Interpretation, presentation, and data analysis -- Chapter 5. Summary of finding, conclusions and recommendations

The study sought to evaluate the handling of customer complain of KFC Carpark Greenhills towards the manager.

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