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A Comparative study of Generation X and Generation Y's loyalty and work values in business process outsourcing companies / Ken Drexel Q. Cadano, Orian Laurace D. Canaman, Teresa R. Garcia and Vernice Glydell B. Paule

By:

Cadano, Ken Drexel Q [author]

Contributor(s):

Canaman, Orian Laurace D. ;Garcia, Teresa R. ;Paule, Vernice Glydell B [co-author;co-author;co-author]

Material type: Text

TextPublication details: Manila : National University, 2019Description: 110 leaves ; 28 cmSubject(s):

BPO INDUSTRY

LOC classification:

UGT CEAS BSPSYCH .C33 2019

Contents:

Chapter 1. Introduction -- Chapter 2. Review of related literature -- Chapter 3. Methodology -- Chapter 4. Results and discussion -- Chapter 5. Summary, Conclusion and recommendation -- References -- Appendices.

Summary: In the Philippines, staff turnover has always been a big concern for Business Process Outsourcing (BPO) companies. This study aimed to describe the loyalty and work values of BPO employees and explain their differences when grouped according to generation.

Item type:

Thesis

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Holdings
Item type	Current library	Home library	Collection	Call number	Copy number	Status	Date due	Barcode
Thesis	National University - Manila	LRC - Annex Thesis	Psychology	UGT CEAS BSPSYCH .C33 2019 (Browse shelf(Opens below))	c.1	Available		UGTHE000001899

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Previous	UGT CEAS BSPSYCH .B87 2018 Outside prison walls : lived experience of teenagers with incarcerated parents /	UGT CEAS BSPSYCH .B454 2022 The Effects of parenting styles towards the self-control and social competence of emerging adults /	UGT CEAS BSPSYCH .C33 2018 Stuffed toy through the eyes of a young adult : a qualitative study of attachment /	UGT CEAS BSPSYCH .C33 2019 A Comparative study of Generation X and Generation Y's loyalty and work values in business process outsourcing companies /	UGT CEAS BSPSYCH .C33 2021 c.1 The Lived experiences of academic scholars experiencing the impostor phenomenon /	UGT CEAS BSPSYCH .C33 2021 c.2 The Lived experiences of academic scholars experiencing the impostor phenomenon /	UGT CEAS BSPSYCH .C35 2021 Altered for life : Lived experiences of young professionals with body modifications in the workplace /	Next

Includes bibliographical references.

In the Philippines, staff turnover has always been a big concern for Business Process Outsourcing (BPO) companies. This study aimed to describe the loyalty and work values of BPO employees and explain their differences when grouped according to generation.

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