NU Learning Resource Center OPAC catalog › Details for: Effects of waiting time on customers' to service quality and satisfaction in a casual dining restaurant /

Normal view MARC view ISBD view

Effects of waiting time on customers' to service quality and satisfaction in a casual dining restaurant / Paul Angelo C. Marciano.

By: Marciano, Paul Angelo C [author]Material type: Text

TextPublication details: Manila : National University, 2017Description: 59 leaves : illustrations ; 28 cmSubject(s): SERVICE QUALITY | SATISFACTION | RESTAURANTLOC classification: UGT CTHM BSHM .M37 2017

Contents:

Chapter 1 Introduction -- Chapter 2 Review of related literature -- Chapter 3 Methodology -- Chapter Presentation and analysis of data -- Chapter 5 Conclusion -- Appendix.

Summary: Customers frequently have to wait for the delivery of products and services. Waiting is often a negative experience from both an economic and a psychological perspective.

Item type:

Thesis

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings ( 1 )
Title notes ( 3 )
Comments ( 0 )

Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Date due	Barcode
Thesis	LRC - Main	National University - Manila	Hospitality Management	Thesis	UGT CTHM BSHM .M37 2017 (Browse shelf (Opens below))	c.1	Available		UGTHE000001005

Browsing National University - Manila shelves, Shelving location: Thesis, Collection: Hospitality Management Close shelf browser (Hides shelf browser)

Previous	No cover image available	No cover image available	No cover image available	No cover image available	No cover image available	No cover image available	No cover image available	Next
Previous	UGT CTHM BSHM .M35 2018 The effectiveness of customers' feedback mechanism used in selected casual dining restaurant in Quezon City as basis for a proposed action plan /	UGT CTHM BSHM .M36 2017 A study on job satisfaction to retention of Jollibee employee in Bustillos, Sampaloc, Manila /	UGT CTHM BSHM .M36 2018 Personnel awareness on the implementation of waste segregation system in a higher education institution in Sampaloc, Manila : an evaluation /	UGT CTHM BSHM .M37 2017 Effects of waiting time on customers' to service quality and satisfaction in a casual dining restaurant /	UGT CTHM BSHM .M37 2024 Green pricing practices of selected restaurants in Quezon City /	UGT CTHM BSHM .M37b 2018 Buying preferences in relation to customer satisfaction offered by selected buffet restaurants at Robinsons Manila : basis for a proposed modernization program of the restaurant operation /	UGT CTHM BSHM .M37m 2017 Motivating factors of freshmen students taking up hotel and restaurant management in National University /	Next

Includes bibliographical references.

Chapter 1 Introduction -- Chapter 2 Review of related literature -- Chapter 3 Methodology -- Chapter Presentation and analysis of data -- Chapter 5 Conclusion -- Appendix.

Customers frequently have to wait for the delivery of products and services. Waiting is often a negative experience from both an economic and a psychological perspective.

There are no comments on this title.

to post a comment.