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Taking flight : impact of sunlight air service quality on customer satisfaction and loyalty / Andrea Joy S. Aganan [and four others]

By:

Aganan, Andrea Joy S [author]

Contributor(s):

Buenavista, Jenine H.;Daquigan, Jhelen Rose M., ;De Villa, Catherine M. ;Desoy, Kyla Mae Nichol A [co-author;co-author;co-author;co-author]

Material type: Text

TextPublication details: Manila : National University, 2024Description: ix, 120 leaves ; 30 cmLOC classification:

UGT CTHM BSTM .A43 2024

Contents:

Chapter 1. Introduction -- Chapter 2. Review of related literature -- Chapter 3. Methodology -- Chapter 4. Results and discussion -- Chapter 5. Summary, Conclusion and recommendation -- References -- Appendices.

Summary: Service quality plays a significant role in the tourism and hospitality industry : as the airline industry faces intense competition, airline are compelled to compete to attract and keep customers by offering top-notch services.

Item type:

Thesis

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Holdings
Item type	Current library	Home library	Collection	Call number	Copy number	Status	Date due	Barcode
Thesis	National University - Manila	LRC - Main Thesis	Tourism Management	UGT CTHM BSTM .A43 2024 (Browse shelf(Opens below))	c.1	Available		UGTHE000002573

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Previous	UGT CTHM BSTM .A27 2024 Corregidor : Unearthing the motivations and historical significance of the island as dark tourism site /	UGT CTHM BSTM .A34 2024 The Art of eWOM : analyzing the influence of tiktok electronic word-of-mouth on destination awareness, destination image and perceived quality of the ecotourism attractions in Tanay Rizal /	UGT CTHM BSTM .A36 2025 Effects of events management competencies on the 21st century skills development of tourism students /	UGT CTHM BSTM .A43 2024 Taking flight : impact of sunlight air service quality on customer satisfaction and loyalty /	UGT CTHM BSTM .A46 2024 Role of tourist motivation to revisit Anawangin Cove in Zambales /	UGT CTHM BSTM .A58 2024 The Socioeconomic impacts of tourism on the local community of Barangay Lucap, Hundred Islands National Park /	UGT CTHM BSTM .A85 2024 Moderating role of services cape to perceived service quality and reuse intention in the port of Manila /	Next

Includes bibliographical references.

Service quality plays a significant role in the tourism and hospitality industry : as the airline industry faces intense competition, airline are compelled to compete to attract and keep customers by offering top-notch services.

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