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Managing services : using technology to create value / Mark M. Davis

By: Davis, Mark M [author]Material type: Text

TextPublication details: [New York] : McGraw-Hill/Irwin, c2003Description: xvii, 443 pages : illustrations ; 27 cmISBN: 0071194770Subject(s): SERVICE INDUSTRIES -- TECHNOLOGICAL INNOVATIONS -- MANAGEMENT | VALUE ANALYSIS (COST CONTROL)LOC classification: HD 9980.5 .D388 2003

Contents:

Part one: The contemporary service environment -- Part two: Strategy and system design -- Part three: Managing services

Summary: Managing Services is an alternative to the growing service management market in that it is more managerial and procedural, placing less emphasis on quantitative tools and more on strategic concerns. The benefit of this approach is that it views services from the perspective of the general manager rather than the operations specialist.

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Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Date due	Barcode
Books	LRC - Annex II	National University - Manila	Gen. Ed. - CBA	General Circulation	GC HD 9980.5 .D388 2003 (Browse shelf (Opens below))	c.1	Available		NULIB000005691
Books	LRC - Annex II	National University - Manila	Gen. Ed. - CBA	General Circulation	GC HD 9980.5 .D388 2003 c.2 (Browse shelf (Opens below))	c.2	Available		NULIB000005692

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Previous	GC HD 1393.58.U6 .W66 2010 The Commercial real estate tsunami : a survival guide for lenders, owners, buyers, and brokers /	GC HD 4904.7 .P43 2013 Human capital analytics : how to harness the potential of your organization's greatest asset /	GC HD 9980.5 .D388 2003 Managing services : using technology to create value /	GC HD 9980.5 .D388 2003 c.2 Managing services : using technology to create value /	GC HD 9980.5 .F57 2014 Services marketing : an integrated approach /	GC HD 23 .P48 2011 Management for dummies /	GC HD 2741 .S84 2011 Governance, risk management, and compliance : it can't happen to us - avoiding corporate disaster while driving success /	Next

Includes index.

Part one: The contemporary service environment --
Part two: Strategy and system design --
Part three: Managing services

Managing Services is an alternative to the growing service management market in that it is more managerial and procedural, placing less emphasis on quantitative tools and more on strategic concerns. The benefit of this approach is that it views services from the perspective of the general manager rather than the operations specialist.

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