Total quality and organization development / William M. Lindsay and Joseph A. Petrick
Material type:
TextPublication details: Kuala Lumpur : Synergy Book International, c1997Description: xvii, 390 pages : illustrations ; 23 cmISBN: 9838998281Subject(s): TOTAL QUALITY MANAGEMENTLOC classification: HD 58.8 .L75 1997
Contents:
Why total quality and organization development? -- Overview of total quality -- Customer satisfaction : TQ and OD strategy dimensions -- Continuous improvement : TQ and OD process -- Speaking with facts : TQ and OD project dimensions -- Respect for people : TQ and OD performance dimensions -- Total quality OD implementation : the transforming process
Books
| Item type | Current library | Home library | Collection | Shelving location | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|---|
|
Books
|
LRC - Annex II | National University - Manila | Gen. Ed. - CBA | General Circulation | GC HD 58.8 .L75 1997 (Browse shelf (Opens below)) | c.1 | Available | NULIB000005732 |
Includes index.
Why total quality and organization development? -- Overview of total quality -- Customer satisfaction : TQ and OD strategy dimensions -- Continuous improvement : TQ and OD process -- Speaking with facts : TQ and OD project dimensions -- Respect for people : TQ and OD performance dimensions -- Total quality OD implementation : the transforming process
There are no comments on this title.