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Quality service management in tourism and hospitality / Michael Bhobet B. Baluyot

By: Baluyot, Michael Bhobet B [author]Material type: Text

TextPublication details: Manila : Mindshapers Co., Inc., c2021Description: viii, 141 pages ; 23 cmISBN: 9786214063321Subject(s): TOURISM -- MANAGEMENTLOC classification: TX 911.3.M27 .B358 2021

Contents:

Chapter 1. Overview of quality service -- Chapter 2. Customer Service through Quality Management -- Chapter 3. Service Environment in Tourism and Hospitality Industry -- Chapter 4. Training and development in the tourism and hospitality industry -- Chapter 5. Employee Motivation in the Tourism and Hospitality Industry -- Chapter 6. Quality Service Delivery System in Tourism and Hospitality Industry -- Chapter 7. Measuring Quality Service and delivery in tourism and Hospitality Industry -- Chapter 8. Managing Service Failure and service recovery in tourism and Hospitality Industry. -- Chapter 9. Technology and quality service in tourism and hospitality industry -- Chapter 10. Service culture in tourism and hospitality industry.

Summary: This textbook provides varied and relevant activities and opportunities to determine students understanding.

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Books

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Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Date due	Barcode
Books	National University - Manila	National University - Manila	Hospitality Management	Filipiniana	FIL TX 911.3.M27 .B358 2021 (Browse shelf (Opens below))	c.1	Available		NULIB000019230

Includes bibliographical references.

This textbook provides varied and relevant activities and opportunities to determine students understanding.

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