Includes index.

Conscious communication. Who are you? -- The power of perception -- Authentic adaptability -- Conscious listening -- Unmuted inclusion -- Confident communication. Find your confidence -- Body language from a box -- A voice that flows like honey -- Bad English, good for business -- Understand and be understood -- Connected communication. The key to happiness -- We're all connected (or not) -- Creating a safe environment -- Human skills that build connection -- Connecting online, the new netiquette Unmute. Unmuting yourself -- Unmuting your organization.

Professional communication has become more complex than ever as, with the rise of remote working and the increasing prominence of social media, we frequently find ourselves muted - when we can't find the opportunities to speak up or our ideas aren't getting the credit they deserve. In Unmuted, Heather Hansen draws upon her years of experience as a communication specialist and consultant to illustrate how you can overcome these obstacles and make your voice heard. Building upon research from business psychology, cultural studies and linguistics, Unmuted is the essential guide to professional communication. Through the unique 'Unmuted' framework, it provides practical strategies that will bring confidence and clarity to every aspect of your career, from writing perfectly worded emails to delivering powerful presentations.