Includes index.

Foreword -- Preface -- Introduction -- Building service companies -- Culture -- Leadership -- Talent -- Daily work life -- Strategy -- Operations -- Winning business -- Power of design -- Design process -- History of Gensler -- Acknowledgments -- Index -- The authors.

Art’s Principles reveals the blueprint behind one of the most successful professional services firms, giving career-minded individuals the tools they need to excel in business. The book covers the essentials of leadership, talent acquisition and operations, while outlining the creative strategies that propelled a small business into one of the largest and most admired in its industry. This guidebook is full of well-tested ideas that are applicable to someone running a small, medium or large professional firm — or running any project where people, profit and customers matter.