Includes bibliographical references and index.

Part One. The Secretarial Profession -- Part Two. Information Processing: Basic Task/Responsibilities -- Part Three. Information Processing: Services/Equipment/Systems -- Part Four. Administrative Support Services: Travel and Conferences -- Part Five. Administrative Support Services: Research and Organization of Business Data -- Part Six. Administrative Support Services: Financial and Legal Procedures -- Part Seven: Your Profession Placement and Advancement -- Part Eight. Reference Guide.

Whether you are using this book to prepare for a secretarial career, to advance to a management position, as a reference in your present job, or to get ready for the Certified Professional Secretary examination, you will be made aware of the secretarial skills and abilities needed to perform at both the operational and managerial levels required in today's office. You will learn that technical literacy is an important competitive edge for the top-level secretary. Your study of Secretarial Procedures and Administration, ninth edition, will help you develop an understanding of computer functions, word processing, telecommunications, electronic mail, and a host of other automated devices that allow management to cope with the avalanche of paperwork.