Includes index

Includes index.

Chapter 1. Essentials of Managing Performance -- Chapter 2. Where Individuals Performance -- Chapter 3. Identifying Expected Job Performance -- Chapter 4. Writing Results-Oriented Job Description -- Chapter 5. Stating Performance Criteria in Four Dimensions -- Chapter 6. Interpreting Performance Standards -- Chapter 7. Preparing for and Conducting Performance-Management Conferences -- Chapter 8. getting Performance Up to School -- Chapter 9. Rewarding and Recognizing Performance -- Chapter 10. Installing the program -- Chapter Adhering to Legal Guidelines.

Performance management is communication: A manager and an employee arrive together at an understanding of what work is to be accomplished, how it will be accomplished, how work is progressing toward desired results, and finally, after effort is expended to accomplish the work, whether the performance has achieved the agreed-upon plan. The process recycles when the manager and employee begin planning what work is to be accomplished for the next performance period.