Includes bibliographical references and index.

1. The Perpetual Crisis in Public Management -- 2. Defining Effective Public Management -- 3. How to Find and Keep Good People -- 4. Development Effective Working Relationships -- 5. Structuring Systems, Tasks, and Responsibilities -- 6. Understanding and Applying Innovation Strategies in the Public Sector -- 7. The Art and Craft of Contracting -- 8. Gathering, Organizing, and Using Information -- 9. Mastering the Budgetary Process -- 10. Shaping Organizational Goals and Strategies -- 11. Communicating with the Media, Stakeholders, and the Public -- 12. Surviving and Thriving in Public Service.

Thoroughly revised and updated, the fifth edition of The Effective Public Manager offers public administrators and students a classic resource and a highly-accessible guide to the fundamentals of leading and managing public organizations. In this new edition the authors cover the key areas of the field and present in-depth analysis through the strategic use of fresh case studies and real-world examples. The book is designed to give real-world managers and aspiring managers the information and tools needed to meet the demands of their jobs directly rather than working around the constraints of government. The Effective Public Manager offers a proven approach to implementing efficient management tools in a dynamic political, organizational, economic, and technological context.