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Hospitality employee management and supervision : concepts and practical applications / Kerry L. Sommerville

By: Sommerville, Kerry L [author]Material type: Text

TextPublication details: Hoboken, N.J. : John Wiley, c2007Description: xv, 344 pages : illustrations ; 24 cmISBN: 9780471745228Subject(s): HOSPITALITY INDUSTRY -- PERSONNEL MANAGEMENTLOC classification: TX 911.3 .S66 2007Online resources: Table of contents only | Contributor biographical information | Publisher description

Contents:

Legal landscape: Introduction to hiring and supervising employees; Hospitality manager's legal challenges; Wage and hour laws affecting salaried, hourly, and tipped employees; Common law, negligent hiring, and employee rights; Working with unions -- Employee selection process: Job descriptions and job specifications; Employee handbook; Advertising and recruiting; Applications, interviews, and background checks -- Orientation and training: New-employee orientation; Training to performance standards -- Communication and motivation: Performance appraisals that work; Effective communication and feedback; Employee discipline; Employee motivation through quality leadership.

Summary: n many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, [this book] provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry. Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation.

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Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Date due	Barcode
Books	LRC - Main	National University - Manila	Hospitality Management	General Circulation	GC TX 911.3 .S66 2007 c.1 (Browse shelf (Opens below))	c.1	Available		NULIB000002171
Books	LRC - Main	National University - Manila	Hospitality Management	General Circulation	GC TX 911.3 .S66 2007 c.2 (Browse shelf (Opens below))	c.2	Available		NULIB000013026

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Previous	GC TX 911.3 .O38 2010 c.2 Food and beverage cost control /	GC TX 911.3 .P8 .F45 2008 Purchasing : selection and procurement for the hospitality industry /	GC TX 911.3 .S66 2007 c.1 Hospitality employee management and supervision : concepts and practical applications /	GC TX 911.3 .S66 2007 c.2 Hospitality employee management and supervision : concepts and practical applications /	GC TX 911.3 .S77 2006 Math principles for food service occupations /	GC TX 911.3 .S77 2007 Math principles for food service occupations /	GC TX 911.3 .T57 2007 Chocolates on the pillow aren't enough : reinventing the customer experience /	Next

Includes bibliographical references and index.

Legal landscape: Introduction to hiring and supervising employees; Hospitality manager's legal challenges; Wage and hour laws affecting salaried, hourly, and tipped employees; Common law, negligent hiring, and employee rights; Working with unions --
Employee selection process: Job descriptions and job specifications; Employee handbook; Advertising and recruiting; Applications, interviews, and background checks --
Orientation and training: New-employee orientation; Training to performance standards --
Communication and motivation: Performance appraisals that work; Effective communication and feedback; Employee discipline; Employee motivation through quality leadership.

n many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, [this book] provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry. Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation.

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