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The Quality imperative / the editors of Business week with Cynthia Green

Material type: Text

TextPublication details: New York : McGraw-Hill, c1994Description: x, 214 pages ; 23 cmISBN: 70093458Subject(s): QUALITY OF PRODUCTS | QUALITY CONTROL | INDUSTRIAL MANAGEMENT | COMPETITION, INTERNATIONALLOC classification: HF 5415.157 .B87 1994

Contents:

1. Questing for the best -- 2. The roots of quality: a short history -- 3. The global picture: how America stacks up with Japan and Europe -- 4. Quality's long, hard road -- 5. How to achieve quality: a guide to winning techniques -- 6. Chasing the dream: quality prizes and gurus -- 7. Quality in manufacturing -- 8. Quality in services -- 9. Quality in the public sector -- 10. Quality in R&D -- 11. TQM in the twenty-first century: paradigms for postmodern managers

Summary: This primer presents current developments in the field of quality management. It gives readers an inside look at: quality in manufacturing, quality in service, quality in Japan and Europe, and quality strategies. It also profiles select firms that have won the Baldrige Award.

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Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Date due	Barcode
Books	LRC - Annex II	National University - Manila	Gen. Ed. - CBA	General Circulation	GC HF 5415.157 .B87 1994 (Browse shelf (Opens below))	c.1	Available		NULIB000000935

Includes index.

1. Questing for the best --
2. The roots of quality: a short history --
3. The global picture: how America stacks up with Japan and Europe --
4. Quality's long, hard road --
5. How to achieve quality: a guide to winning techniques --
6. Chasing the dream: quality prizes and gurus --
7. Quality in manufacturing --
8. Quality in services --
9. Quality in the public sector --
10. Quality in R&D --
11. TQM in the twenty-first century: paradigms for postmodern managers

This primer presents current developments in the field of quality management. It gives readers an inside look at: quality in manufacturing, quality in service, quality in Japan and Europe, and quality strategies. It also profiles select firms that have won the Baldrige Award.

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