Total quality management / James R. Evans and William M. Lindsay
Material type:
TextPublication details: Andover : Cengage Learning, c2013ISBN: 9789814441001Subject(s): TOTAL QUALITY MANAGEMENTLOC classification: HD 62.15 .E93 2013
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| Item type | Current library | Home library | Collection | Shelving location | Call number | Copy number | Status | Date due | Barcode |
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LRC - Annex II | National University - Manila | Gen. Ed. - CBA | General Circulation | GC HD 62.15 .E93 2013 (Browse shelf (Opens below)) | c.1 | Available | NULIB000001793 | |
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LRC - Annex | National University - Manila | Gen. Ed. - CBA | General Circulation | GC HD 62.15 .E93 2013 c.2 (Browse shelf (Opens below)) | c.2 | Available | NULIB000008678 | |
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LRC - Annex II | National University - Manila | Gen. Ed. - CBA | General Circulation | GC HD 62.15 .E93 2013 c.3 (Browse shelf (Opens below)) | c.3 | Available | NULIB000008679 | |
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LRC - Annex | National University - Manila | Gen. Ed. - CBA | General Circulation | GC HD 62.15 .E93 2013 c.4 (Browse shelf (Opens below)) | c.4 | Available | NULIB000009828 | |
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LRC - Annex II | National University - Manila | Gen. Ed. - CBA | General Circulation | GC HD 62.15 .E93 2013 c.5 (Browse shelf (Opens below)) | c.5 | Available | NULIB000015791 | |
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LRC - Annex II | National University - Manila | Gen. Ed. - CBA | General Circulation | GC HD 62.15 .E93 2013 c.6 (Browse shelf (Opens below)) | c.6 | Available | NULIB000015792 |
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| GC HD 62.15 .E93 2013 c.3 Total quality management / | GC HD 62.15 .E93 2013 c.4 Total quality management / | GC HD 62.15 .E93 2013 c.5 Total quality management / | GC HD 62.15 .E93 2013 c.6 Total quality management / | GC HD 62.15 .E93 2017 Quality and performance excellence : management, organization, and strategy / | GC HD 62.15 .E93 2017 Quality and performance excellence : management, organization, and strategy / | GC HD 62.15 .H37 1995 High performance benchmarking : 20 steps to success / |
Preface -- Part 1 The quality system -- Chapter 1 Introduction to quality -- Chapter 2 Philosophies and frameworks -- Chapter 3 Total quality in organizations -- Part 2 The management system -- Chapter 4 Focusing on customers -- Chapter 5 Process management -- Chapter 6 Performance measurement and strategic information management -- Chapter 7 Building and sustaining performance excellence in organizations -- Part 3 Six sigma and the technical system -- Chapter 8 Principles of six sigma -- Chapter 9 Design for six sigma -- Chapter 10. Tools for process improvement -- Appendixes
This edition of quality control and management continues to embrace the fundamental principles and historical foundations of total quality and to promote high-performance management practices that are reflected in the Bladridge Criteria, while providing a foundation for understanding and applying Six Sigma.
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