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Total quality management / James R. Evans and William M. Lindsay

By: Evans, James RContributor(s): Lindsay, William M [co-author]Material type: Text

TextPublication details: Andover : Cengage Learning, c2013ISBN: 9789814441001Subject(s): TOTAL QUALITY MANAGEMENTLOC classification: HD 62.15 .E93 2013

Contents:

Preface -- Part 1 The quality system -- Chapter 1 Introduction to quality -- Chapter 2 Philosophies and frameworks -- Chapter 3 Total quality in organizations -- Part 2 The management system -- Chapter 4 Focusing on customers -- Chapter 5 Process management -- Chapter 6 Performance measurement and strategic information management -- Chapter 7 Building and sustaining performance excellence in organizations -- Part 3 Six sigma and the technical system -- Chapter 8 Principles of six sigma -- Chapter 9 Design for six sigma -- Chapter 10. Tools for process improvement -- Appendixes

Summary: This edition of quality control and management continues to embrace the fundamental principles and historical foundations of total quality and to promote high-performance management practices that are reflected in the Bladridge Criteria, while providing a foundation for understanding and applying Six Sigma.

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Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Barcode
Books	LRC - Annex II	National University - Manila	Gen. Ed. - CBA	General Circulation	GC HD 62.15 .E93 2013 (Browse shelf (Opens below))	c.1	Available	NULIB000001793
Books	LRC - Annex	National University - Manila	Gen. Ed. - CBA	General Circulation	GC HD 62.15 .E93 2013 c.2 (Browse shelf (Opens below))	c.2	Available	NULIB000008678
Books	LRC - Annex II	National University - Manila	Gen. Ed. - CBA	General Circulation	GC HD 62.15 .E93 2013 c.3 (Browse shelf (Opens below))	c.3	Available	NULIB000008679
Books	LRC - Annex	National University - Manila	Gen. Ed. - CBA	General Circulation	GC HD 62.15 .E93 2013 c.4 (Browse shelf (Opens below))	c.4	Available	NULIB000009828
Books	LRC - Annex II	National University - Manila	Gen. Ed. - CBA	General Circulation	GC HD 62.15 .E93 2013 c.5 (Browse shelf (Opens below))	c.5	Available	NULIB000015791
Books	LRC - Annex II	National University - Manila	Gen. Ed. - CBA	General Circulation	GC HD 62.15 .E93 2013 c.6 (Browse shelf (Opens below))	c.6	Available	NULIB000015792

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This edition of quality control and management continues to embrace the fundamental principles and historical foundations of total quality and to promote high-performance management practices that are reflected in the Bladridge Criteria, while providing a foundation for understanding and applying Six Sigma.

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