Front office skills : a practical approach / Vivienne O'Shannessy
Material type:
TextPublication details: Singapore : Prentice Hall, c2009Edition: 1st editionDescription: v, 370 pages ; 24 cmISBN: 9789810696153Subject(s): HOSPITALITY INDUSTRY -- EMPLOYEES -- TRAINING OF | HOTEL FRONT DESK PERSONNEL -- AUSTRALIA -- TEXTBOOKS | HOSPITALITY INDUSTRY -- AUSTRALIA -- TEXTBOOKSLOC classification: TX 911.3.T73 .O84 2009
Contents:
Chapter 1. Introduction to front office -- Chapter 2. Receive and process reservations -- Chapter 3. Perform office procedures -- Chapter 4. Communicate on the telephone -- Chapter 5. Provide accommodation -- Chapter 6. Provide porter services -- Chapter 7. Process financial transactions -- Chapter 8. Maintain financial records -- Chapter 9. Conduct night audit
Books
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LRC - Main | National University - Manila | Hospitality Management | General Circulation | GC TX 911.3.T73 .O84 2009 (Browse shelf (Opens below)) | c.1 | Available | NULIB000001818 |
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| GC TX 911.3.S3 .M37 2003 Essentials of food and safety sanitation / | GC TX 911.3.S3 .M37 2005 Essentials of food and safety sanitation / | GC TX 911.3.S3 .R84 2003 Quick reference to food safety and sanitation / | GC TX 911.3.T73 .O84 2009 Front office skills : a practical approach / | GC TX 911.3.V62 .C37 2011 Tasting success : Your guide to becoming a professional chef / | GC TX 911.5 .M39 2014 Planning an applied research project in hospitality, tourism, and sports / | GC TX 945.5 .A37 2008 A day at elBulli : an insight into the ideas, methods and creativity of Ferran Adria / |
Includes bibliography and index.
Chapter 1. Introduction to front office -- Chapter 2. Receive and process reservations -- Chapter 3. Perform office procedures -- Chapter 4. Communicate on the telephone -- Chapter 5. Provide accommodation -- Chapter 6. Provide porter services -- Chapter 7. Process financial transactions -- Chapter 8. Maintain financial records -- Chapter 9. Conduct night audit
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