Includes bibliographical references and index.

1. Human resource management and the tourism and hospitality industry: an introduction-- 2. International human resource management-- 3. Organizational culture-- 4. Labour markets-- 5. Recruitment and selection-- 6. Equal opportunities and managing diversity-- 7. Human resource development-- 8. Performance management and appraisal-- 9. Reward strategies in the tourism and hospitality industry-- 10. Employee relations, involvement and participation-- 11. Employee well-being, welfare, health and safety in the workplace-- 12. Grievance and disciplinary procedures-- 13. Human resource management in the events industry.

This textbook explores the policies and practices employed in the management of people working in the tourism, hospitality and events industries.

It considers the nature of these industries and the varied approaches that organizations take with the handling of matters such as recruitment, health and welfare and remuneration. This book is enriched with topical case studies that describe and illustrate the human resource management behaviour of airlines, hotel chains and other international companies in the sector, providing real world industry perspective. With a clear, reader friendly layout containing chapter outlines and objectives and examples of best practice, this is the ideal guide to HRM for any student on a hospitality, tourism or related course-- Amazon