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Human resource management in the hospitality industry : an introductory guide / Michael Boella and Steven Goss-Turner

By: Boella, Michael [author]Contributor(s): Goss-Turner, Steven [co-author]Material type: Text

TextPublication details: Amsterdam : Elsevier, c2007Edition: Eighth EditionDescription: xx, 363 pages ; 22 cmISBN: 9789812599568Subject(s): HOSPITALITY INDUSTRY -- PERSONNEL MANAGEMENT | HOTELSLOC classification: TX 911.3.P4 .B64 2007

Contents:

Part 1. The hospitality industry -- Part 2. Effectively resourcing the hospitality organization -- Part 3. Developing the human resource -- Part 4. Rewards and remittance -- Part 5. The employment relationship -- Part 6. HRM and Hospitality: contemporary issues

Summary: Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management. Taking a process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues: Selection, appointment and induction Training and management development Labour turnover Employee relations and employment law Managing people and customer care Business Ethics Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

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Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Date due	Barcode
Books	LRC - Main	National University - Manila	Hospitality Management	General Circulation	GC TX 911.3.P4 .B64 2007 (Browse shelf (Opens below))	c.1	Available		NULIB000001897

Browsing National University - Manila shelves, Shelving location: General Circulation, Collection: Hospitality Management Close shelf browser (Hides shelf browser)

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Previous	GC TX 911.3.M27 .W66 2015 Hospitality management : A brief introduction /	GC TX 911.3.M33 .H35 1996 Math principles for food service occupations /	GC TX 911.3.M45 .M38 2009 Fundamentals of menu planning /	GC TX 911.3.P4 .B64 2007 Human resource management in the hospitality industry : an introductory guide /	GC TX 911.3.P4 .D48 2004 Developing hospitality properties and facilities /	GC TX 911.3.P4 .N53 2007 Human resource management for the hospitality and tourism industries /	GC TX 911.3.P4 .N53 2013 Human resource management for the hospitality and tourism industries /	Next

Includes bibliography.

Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management. Taking a process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues: Selection, appointment and induction Training and management development Labour turnover Employee relations and employment law Managing people and customer care Business Ethics Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

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