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Hotel front office management / James A. Bardi

By: Bardi, James A [author]Material type: Text

TextPublication details: New Jersey : John Wiley & Sons, Inc., c2007Edition: Fourth EditionDescription: ix, 468 pages : illustrations ; 24 cmISBN: 0471687103Subject(s): HOTEL MANAGEMENTLOC classification: TX 911.3.M27 .B37 2007

Contents:

Ch. 1. Introduction to hotel management -- Ch. 2. Hotel organization and the front office manager -- Ch. 3. Effective interdepartmental communications -- Ch. 4. Property management systems -- Ch. 5. Systemwide reservations -- Ch. 6. Revenue management -- Ch. 7. Guest registration -- Ch. 8. Managing the financials -- Ch. 9. Guest checkout -- Ch. 10. Preparation and review of the night audit -- Ch. 11. Managing hospitality -- Ch. 12. Training for hospitality -- Ch. 13. Promoting in-house sales -- Ch. 14. Security -- Ch. 15. Executive housekeeping.

Summary: "Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fourth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on technology's role in the modernized front office." "Material is logically presented in the order of operations, beginning with an overview of lodging and then progressing through a tour of the today's front office, a review of the guest cycle, and an analysis of guest services. This Fourth Edition includes new sections on hotel risk management, security, and housekeeping management."

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Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Date due	Barcode
Books	LRC - Main	National University - Manila	Hospitality Management	General Circulation	GC TX 911.3.M27 .B37 2007 (Browse shelf (Opens below))	c.1	Available		NULIB000001910

Includes index.

Ch. 1. Introduction to hotel management --
Ch. 2. Hotel organization and the front office manager --
Ch. 3. Effective interdepartmental communications --
Ch. 4. Property management systems --
Ch. 5. Systemwide reservations --
Ch. 6. Revenue management --
Ch. 7. Guest registration --
Ch. 8. Managing the financials --
Ch. 9. Guest checkout --
Ch. 10. Preparation and review of the night audit --
Ch. 11. Managing hospitality --
Ch. 12. Training for hospitality --
Ch. 13. Promoting in-house sales --
Ch. 14. Security --
Ch. 15. Executive housekeeping.

"Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fourth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on technology's role in the modernized front office." "Material is logically presented in the order of operations, beginning with an overview of lodging and then progressing through a tour of the today's front office, a review of the guest cycle, and an analysis of guest services. This Fourth Edition includes new sections on hotel risk management, security, and housekeeping management."

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